ComplaintsProblem with our service?

How To Complain


If you are unhappy with the service we have provided, we want to know what we can do to help. We will talk to you to find out if it is a problem we can resolve quickly and easily or a problem that needs a more formal investigation and response.

All complaints will be handled in line with La Belle Forme’s documented “Customer Complaints” procedure and in order that we can accurately deal with your issue we may ask you to complete a Customer Complaint Form which we will assist you to do if required. For a copy of our “Making a Complaint Patient Guidance Leaflet” please click the link to download a copy, or call us on the number below and we will post or email this to you.

All complaints should be referred to the La Belle Forme HQ in the first instance addressed to:

The Clinic Manager,
La Belle Forme,
Glasgow Day Surgery Centre,
154 Clyde Street,
Glasgow,
G1 4 EX

Or call us on 0141 552 0828

Download - Complaints Guidance

Healthcare Improvement Scotland

Healthcare Improvement Scotland (HIS) is the regulator of private healthcare providers in Scotland, and it encourages feedback on private providers’ performance it also has a process for dealing with complaints. You have the right at any point to contact HIS about an element of our service and in the case of the HIS complaints process you can find information online, using the link below:

Healthcare Improvement Scotland Complaints

Alternatively, you can contact HIS using the information below:

Healthcare Improvement Scotland
Complaints
Corporate Governance Office
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB

Email: hcis.complaints@nhs.net

Telephone: 0141 225 6866

Finance

If you have a complaint that relates to the performance of our finance service provider; if you believe that you have been mis-sold any products or services; or if you believe that there have been any financial irregularities in your dealings with La Belle Forme, your complaint will be dealt with through our standard complaints process. In these cases, if you feel, after the complaints process has been completed that you are still not satisfied with the outcome you can raise your issue with the Financial Ombudsman Service whose contact details are as follows:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Website: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

Phone: 0800 023 4567 or 0300 123 9123

Woman posing at La Belle Forme - Glasgow Day Surgery Centre

Make an Enquiry

For further information about our services and to arrange your consultation you can call us on 0141 552 0828 (Glasgow). You also have the option of completing our Enquiry Form and a member of our Glasgow team will call you back.

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